Terms and Conditions Wellness Hotel Diana
Terms and Cancellation Conditions
These general conditions apply to customer service through on-line form in Wellness Hotel DIANA - Great Losiny.
interested in services above the hotel ordering services via on-line form on the website www.diana-losiny.cz www.royalspa.cz a room or can be ordered only if there spare time in that capacity. Sent order is automatically confirmed in writing to the specified e-mail address of the customer's contact information.
On-line booking is binding. For a range of contracted services and prices are binding their breakdown in the confirmation. If you choose to stay with the procedures, please contact as soon as possible (at least one week before your arrival) hotel to allow you to book only accommodation but also the most appropriate procedures and perfect timing.
As guarantee reservations indicating the number of credit card or opt for a bank transfer. Credit card details are only available in the hotel where you book a room and the card will be used for pre-authorization. For security and encryption of data on the card is used with modern security technology, "Secured by USERTRUST. In the case of using a bank transfer form will receive a 'backup list' of 50% of the price of your stay, the maturity is 3 days.
payment / payment of residence can be made on the spot in cash or credit card. We accept the following credit cards: VISA, VISA Electron, EC / MC and Dinners Club International.
Spa tax 19 CZK / person / day is not included in the price and is collected when boarding guests at the reception
Check-in: 14:00 pm, Check-out: 11:00 am
Smoking is allowed in the hotel only in designated areas.
Stay with dogs and other animals is not possible.
Completing on-line reservation accept and agree with the cancellation conditions.
- cancellation from 27 to 21 days before arrival: 5% of the price li>
- cancellation from 20 to 14 days before arrival: 10% of the price li>
- Cancellation 13 to 4 days before arrival: 30% of the price li>
- 3 to 2 days before arrival: 50% off pobyytu li>
- less than 2 days before arrival: 100% stay price li>
- If you are interested in accommodation with children, tell the reception. Payments for children are calculated by separately and they will be promptly communicated reception. li>
- Child under 5 years zdrama (without bed) li>
- Children 5-15 years - 50% discount on the 3rd and 4 bed in a family apartment (without own procedures) and automatically have 1 / 2 portions for half board. li>
- From 15 and above - 40% discount on 3.a 4th bed in the family apartment (without the right to the procedure) or 20% discount (with the right procedure) li>